Zoho Survey Review - Review 2022

It's not too much of a surprise that the Zoho suite of 40-strong business applications includes an online survey tool. Simply if you assumed that offer was a throwaway, you lot'd exist wrong. Zoho Survey, the company'due south online survey tool, has a very competitive characteristic set wrapped in an exceptionally clean modern user interface (UI). That being said, Zoho Survey (which begins at $threescore per calendar month for the Enterprise plan, billed annually) still doesn't trounce out competitor Qualtrics in our online survey tools review roundup.

Survey Design

Zoho Survey'southward main survey building UI includes a long question selector list, providing 24 types of questions. Pages and questions are listed ane afterwards another a la SurveyGizmo ($25.00 at SurveyGizmo) and SurveyMonkey. The question types all include a thumbnail that may not completely explain their part or usefulness, but at least acts as a visual cue. One curious omission is the lack of support for specifying a minimum or maximum number of choices in multiple pick questions (for example, "Please cull up to three").

As with SoGoSurvey ($12.00 at SoGoSurvey) or Toluna QuickSurveys (85.00 Per Month for the Premium Programme at QuickSurveys) , calculation a question is equally like shooting fish in a barrel every bit dragging it into the Editor department. Entering questions and answers happens via a slide-in panel that doesn't reveal as much of the screen every bit the question editor in SurveyGizmo, only provides at least some sense of context. Zoho Survey doesn't allow whatsoever formatting of the text used in its surveys (so, no bolding terms for emphasis). Both pages and some questions types can be used for skip logic, although advanced page-based options tin can be activated only past working with custom variables, not question results. Zoho Survey supports respond order randomization for more bones question types, but it can't rotate in choices like Qualtrics can.

Like Checkbox Survey and WorldApp KeySurvey ($625.00 at Key Survey) , Zoho Survey supports the triggering of emails based on answers to specific questions. Also similar those more enterprise-focused packages, surveys can be shared with a workgroup, although there isn't extensive back up for multiple administrative privileges, at least within the app.

On the other paw, there are some limitations. There is no support for display logic, or showing or hiding a question based on what comes before information technology. And in that location'due south no mixing and matching of radio buttons and checkbox response types in matrix questions like there is in Checkbox Survey . There's also no support for blocks of questions, which is a handy option for managing longer surveys. And Zoho Survey lacks any Overview mode for batch operations such every bit the branching trees in Qualtrics and SurveyPlanet or the Majority Edit mode of other online survey tools. Nonetheless, at that place'southward a good opportunity to build one out of the bones folio navigation UI on the right-hand side of the builder screen layout.

With its main components consisting of the summary dashboard, builder, and viewer/editor, the section dedicating to launching surveys is a tab within the building UI. Zoho Survey supports a broad range of sharing options, including support for offline surveys, password protection, and quotas. The production makes it piece of cake to customize invitations to surveys via a straightforward template editor that includes support for custom background and font colors just no additional graphics. Other workaday controls that tin can be specified in advance include setting a maximum number of responses and a preset terminate date, and the ability to limit multiple responses from the same IP address. All of these can be gear up to different values in multiple collector links, which can provide a lot of flexibility in fielding and tracking responses. Like SurveyMonkey ($25.00 at SurveyMonkey) , Zoho Survey offers a companion mobile app that allows for the monitoring of survey progress.

Its distribution capabilities too include the ability to import a contact list into an email managed past MailChimp or Zoho's ain Campaigns offering. You tin can also purchase up to one,000 consumer responses through a elementary targeting UI. However, unlike with SurveyPlanet Audiences, Zoho Survey won't provide panels to answer questions with "Other" fields or that enquire for additional comments, which is a pregnant constraint on design.

Across working with Zoho Campaign, Zoho Survey takes reward of its suite's infrastructure in a couple of means. First, it includes integrations with a few of its suitemates, including Zoho CRM , Zoho SalesIQ, and Zoho Sheet; Google Sheets is too supported. And Zoho Survey's collaborative commenting tool—while relatively unproblematic—yet goes beyond what many other packages provide in terms of review capabilities. Another unique, thoughtful impact is that its survey previews can testify tablet and smartphone layouts in both portrait and landscape orientations.

Reporting and Pricing

Zoho Survey'south reporting feature is too well executed. It supports multiple reports, filters, and crosstabs, and provides different chart options for data. Any written report can be shared publicly or password protected, although there is no mode to prepare restrictions on what recipients may exercise with the report.

Zoho Survey has a express free tier. Many of its features are unlocked at a $20-per-month plan (billed annually), with an extra $5 per month calculation features such every bit email notifications, question piping, use of custom variables, and white-characterization capabilities. Zoho Survey is also available equally part of its Zoho CRM Plus app packet, priced at $l per month per user, and Zoho I, the company'southward all-in packet of all its apps, for $30 per calendar month per employee. Withal, that fee must exist paid for all employees in an organization regardless of which, if any, Zoho apps they use.

Last Thoughts

If you are a Zoho shop or have a need for other products within its Sales and Marketing bundle, then you lot won't be missing out on much by using Zoho Survey. It is a surprisingly complete app that can compete with SurveyPlanet (180.00 Per Twelvemonth for the Pro Plan, Billed Annually at SurveyPlanet) in terms of elegance while offer many more features and options. It may not have all the bells and whistles of the higher-stop products in our online survey tool review roundup, merely it has a pregnant cost advantage versus those products likewise.

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Source: https://sea.pcmag.com/small-business-reviews-and-price-comparisons-from/8142/zoho-survey-review

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