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Has Anyone Take Their Diamonds To Helzbergs For A Cleaning And They Got Lost

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Overall Score: 1.33
Helzberg Diamonds
1.5 Rating
Cost: 1 1 Rating Option: 2 2 Rating Customer Service: 1 1 Rating
Pros
  • Some nice diamonds

Cons
  • Terrible customer service
  • Manner overpriced
Other Recommended Retailers
  • Brian Gavin Diamonds4.5 Rating
  • James Allen5 Rating

Review Summary

Helzberg has i category of diamonds that is admittedly a cute product – the Masterpiece Collection. The simply problem is that you lot tin get the same quality diamond from one of several online diamond vendors (ie, Brian Gavin Diamonds, Bluish Nile, or James Allen) for much much less.

The History

Helzberg is one of the oldest jewelry bondage in America. They recently historic their hundredth anniversary, having opened their starting time store in Kansas in 1915. They steadily grew into a mid-Western strength with 15 locations past 1958.

From there, they grew steadily that by the stop of the 90s, Helzberg had more than than 200 locations around the United States.

Is Helzberg Diamonds Reputable

Helzberg Diamonds has a long-standing reputation. They are definitely a reputable company. That doesn't necessarily hateful that their diamonds are a adept option for you. As we mention below, they have different diamond lines that use different certificates. If y'all are going with Helzberg, make sure you are sticking with an AGS certified diamond (to the best of my knowledge, they don't have GIA certified diamonds).

The Experience

Ira & Mike Shopping at Helzberg
Ira & Mike Shopping at Helzberg

Helzberg has all the markings of a mall store. Vivid, sterile interior with no luxurious ambiance (or any ambiance for that matter).

Three days after our secret shopping of Helzberg, I ran into a LensCrafters to pick up my niece's glasses. I was struck by the similarities in feel that I had walking into a Helzberg to look at $15,000 diamonds. Information technology just seemed off.

The first salesperson we spoke to clearly didn't know annihilation. Simply they immediately rectified the situation and a slick-talking salesperson in a conform took over.

I've met pushy salespeople and salespeople that didn't know what they were talking about. But honestly, this was the beginning time that I ever felt the clichéd "used motorcar salesman pushing the rustproofing bundle."

Not merely did he make some comments about diamond cutting that were just plainly wrong (we didn't bother correcting him and in that location is no point in listing it here as information technology has no bear upon on the final product), but he made flat out fake statements almost the uniqueness of their diamonds.

Specifically, he went on and on about how they have the only super platonic cut diamond out there. Not only are they not the but ones, they are nowhere nigh the leading the brand in the field.

We've discussed super ideals in many places, but the best place to look would exist our Brian Gavin Diamonds review (they are our favorite supplier for super ideal cuts, and y'all will see why below).

Does Helzberg apply GIA Certification?

To the all-time of our noesis, Helzberg does non use GIA to certify their diamonds. During our secret shoppings there, we take unfortunately seen some diamonds with certificates we would not recommend (see beneath).

Withal, some of their branded diamonds accept AGS certification. While we will get into the question of their value beneath, the fact that they are AGS certified is no event. We exercise not hesitate to recommend AGS certification (y'all tin can read more here).

The Quality: Are Helzberg Diamonds Good

I color I1 Clarity GSI Certified
I color I1 Clarity GSI Certified

Helzberg has a two-tiered system and information technology was hard to figure out what type of diamonds they push the hardest. On the 1 hand, they accept your run of the mill mall junk.

It wasn't terrible, but they used bottom certificates to make you think you were getting something ameliorate without really offering something nicer.

The first diamond nosotros were shown was a GSI certified one.00 I I1 round diamond for $five,500. Including tax, the net price for the diamond was $6,022. GSI is not a swell lab, but they aren't terrible. Blue Nile, one of our favorite companies to recommend, only uses GIA or AGS certified diamonds.

The I1 was a difficult I1, only information technology was definitely not an I2. The I color was at best a mediocre J. Giving credit where it's due, the cut on the diamond was very overnice.

Helzberg Masterpiece Diamond Review

Masterpiece 0.96ct I VS2
Masterpiece 0.963ct I VS2

Next upward were the Helzberg Masterpiece options. We were shown 2 AGS certified diamonds. Helzberg just sells their Masterpiece collection mounted, so you tin't pick and cull your setting and diamond.

The first was a 0.963ct I VS2 in a white golden solitaire setting. This ane price $11,498 including taxes.

The second i was a 1.034ct Thousand SI1 set in an 18kt white gold channel setting with 1ctw worth of side stones. With taxes, this one will ready you back $16,425.

Masterpiece 1.00ct G SI1
Masterpiece i.034ct G SI1

So how were the diamonds? Stunningly cute. Simply put, they were fantastic. If yous've read many of our reviews, it's rare for us to really beloved the quality of the diamonds. That was not the case hither.

The tough question isn't whether they are nice, but whether you should buy 1 of Helzberg's Masterpiece diamonds. Should yous? We believe y'all are amend off going with a diamond of comparable quality elsewhere to get improve bang for your cadet (as we will compare beneath).

The Jewelry Selection

Allow's swing back to the problem we had with the Masterpiece selections. The diamonds were very nice (we'll get into the value in a second), only the fact that yous can't mix and match on your own is a very real trouble.

Permit'south say yous desire to go a solitaire setting. Taking a look at their website, it looks similar Helzberg only has ii or three setting styles for you to choose from.  Taking a expect at Brian Gavin's selection, they have dozens of different solitaire styles to select.  You tin go for anything from a simple elegant mode like this, or attempt a truly unique tension style setting.

Helzberg Diamond Prices

Permit's go the riffraff out of the style. The 1.00 I I1 is a terrible option (the quality wasn't very good and the price is obscene. Take a look at this 1.06ct I I1 from James Allen; this diamond is practically a carbon copy of the one we saw at Helzberg for 54% less money.

Personally, I wouldn't recommend either diamond, but why pay an obscene premium for a diamond that is undesirable? It seemed pretty clear that there was no value whatever in this line from Helzberg and they merely continue diamonds like these effectually to compete with the other mall stores.

The two masterpiece diamonds, on the other hand, are beautiful choices that one would be proud to wear as an engagement ring. Just are they decent value?

Not then much.

Despite the salesman'southward heady claim, in that location is nothing especially unique virtually a "super-ideal" cut diamond. Equally we linked to higher up, there are beautiful options elsewhere.

Accept a expect at these:

Hither we accept a 0.962ct I VS1 from Brian Gavin for $vi,579. This is a comparable setting from Brian Gavin Diamonds. The diamond and setting are every bit every bit stunning every bit anything you'd see at Helzberg (or anywhere for that matter).

Calculation the $850 setting cost, and yous have a thousand total cost of $vii,429. Then you can get the same "crème de la crème" diamond engagement band for 35% cheaper going with Brian Gavin over Helzberg.

Moving on to Helzberg's second Masterpiece, hither is a 1.003ct G SI1 from Brian Gavin for $7,779. I was really happy considering Brian Gavin, despite having a larger (and beautifully crafted) selection of settings, did not have the aforementioned setting fashion in stock.

Custom Setting Offered by BGD
Custom Setting Offered by BGD

This would give usa a adventure to see what their custom design squad could come up with. They did non disappoint. They designed a beautiful setting in the same spirit of the Helzberg setting with one.10ctw of side stones in an 18kt white gilded setting for $two,450.

This highlights one of my frustrations with Helzberg.

Their Masterpiece diamonds are beautiful, but it's a real elevate being limited to the currently mounted pairs. Who says the verbal diamond you beloved will be in the exact setting you want? Why tin can't they offer options?

Custom Design Quote from BGD
Custom Design Quote from BGD

At the very least, you'd await to salvage some money when getting less service. Even so the price (fifty-fifty with a jaw-dropping custom ring) was 38% cheaper going with Brian Gavin.

In Summary

If you lot have some ulterior motive to buy from Helzberg (maybe y'all own stock in Berkshire Hathaway or yous have a store credit), then rings from their Masterpiece collection are fantastic choices. But the prices are incredibly high.

From the sterile interior to the subpar salesmanship, I felt like at that place was nada (positively) noteworthy virtually the buying experience with Helzberg. I would rather save 30-40% while having more options and having a better experience by shopping elsewhere.

Blue Nile Blue Nile is the largest and well-nigh well known internet jewelry seller. They accept a very large exclusive online inventory. Their high quality images are catching upwardly to James Allens' and their prices are amazing. Blue Nile take generously offered our readers an exclusive quondam use coupon. (Click Here to relieve $100 off engagement ring settings)

Please enter your email address to receive your personal one-time use unique coupon code:

What we love about them:

  • No questions asked returns inside xxx days of shipment. Blue Nile volition send y'all a paid shipping label to return the ring.
  • Lifetime Warranty
  • Free Shipping
  • Free prong tightening, repolishing, rhodium plating and cleaning every 6 months
  • Provide insurance appraisement
  • One gratis resizing within the first year of purchase
  • Loftier quality images of well-nigh half of their diamonds
  • 24/7 Customer Service
  • 100% credit towards future upgrades (must be at to the lowest degree double in value)
  • Best in class fulfillment

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What nosotros love well-nigh them:

  • No questions asked returns within 30 days of shipment. James Allen will transport you a paid shipping characterization to return the ring.
  • Lifetime Warranty
  • Free International Shipping
  • Free prong tightening, repolishing, rhodium plating and cleaning every 6 months
  • Provide insurance appraisals
  • One gratuitous resizing inside lx days of purchase
  • Gratis ring inscriptions
  • All-time-in-class high quality imagery of all diamonds in stock
  • 24/7 Customer Service
  • Best-in-class packaging

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Even so agape of getting ripped off?

Before you buy a diamond, get personal ownership advice from manufacture veterans. Nosotros'll assistance you get the best diamond for the money.

Inquire your diamond purchase question here

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